Terms, Conditions, and Cancellation Policy
1. General
These terms and conditions, together with any other written information brought to your attention before I confirm your booking, shall form the basis of your contract with Kerstin Devine (‘I’ or ‘me’), in respect of the relevant tourist guide service, tour, shore excursion, or other holiday experience (together referred to in these terms and conditions as ‘tours’) to be provided by Kerstin Devine.
Please read these terms and conditions carefully and contact me if you have any queries.
Within these conditions, ‘you’ and ‘your’ means all persons/participants accounted for on the booking. By making a booking, the ‘lead passenger’ or ‘contact’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers/participants accounted for on the booking whether named or not named.
For the avoidance of doubt, ‘written’ or ‘in writing’ shall, where used in these terms and conditions, also include email.
All tours and services are sold subject to availability and are not confirmed until you receive your booking confirmation from me.
None of these terms are intended to contravene or contradict the Consumer Rights Act 2015 and your statutory rights under any such legislation are not affected.
2. Contact
To contact me please do so by email to: Kerstin.Devine@devinetoursofscotland.co.uk or by phone on +447703721949.
3. Booking Process
Bookings can be made by submitting an enquiry on my website, by sending an email to Kerstin.Devine@devinetoursofscotland.co.uk , or by phoning +44 7703 721949. Bookings are confirmed when you receive an email from me with information on your booking.
A non-refundable booking fee of 25% of the full booking value will secure your tour dates and is payable at time of booking. This is to respect the time and resources I invest in preparing for your arrival.
The balance is due no later than 30 days prior to tour starting date.
If booking is made within 4 weeks of the tour starting date, the full booking fee is due at time of booking.
Payments are received by bank transfer in GBP. Details of which will be issued with the relevant invoice.
4. Cancellation Policy
Cancellation by You
If you wish to cancel your booking after our booking confirmation has been issued, you should inform me in writing by email to Kerstin.Devine@devinetoursofscotland.co.uk as soon as possible – the effective date of cancellation will be the date upon which I receive such written notification. In the event of cancellation by you, refunds may be issued only as set out below:
City Walking Tours
City walking tours will receive a full refund if cancelled up to 36 hrs prior to the arranged tour date. There is no refund for a no-show.
Cancellation of Half Day Tour
Cancellation received 7 or more full days before tour departure: 100% refund (excluding booking fee).Cancellation less than 7 full days, but more than 1 day before tour departure: 50% refund.
Cancellation less than 1 day before tour departure: No refund.
Cancellation of a Full Day Tour
Cancellation 14 or more full days before tour departure: 100% refund.Cancellation less than 14 full days, but more than 7 days before tour departure: 50% refund.
Cancellation less than 7 full days, but more than 1 day before tour departure: 25% refund.
Cancellation less than 1 day before tour departure: No refund.
Cancellation of an Extended Tour
Cancellation 30 or more full days before tour departure: 100% refund.
Cancellation less than 30 full days but more than 14 full days before tour departure: 50% refund.
Cancellation less than 14 days before tour departure: No refund.
Tour Type Definitions
Half Day: Tour of up to 4 hours in one day.
Full Day: Tour of 4 to 8 hours in one day.
Extended: Tour of more than one calendar day.